Contact & FAQ
Have a question about a product, order, delivery or return? Start with the FAQ or send us a message — we’ll keep the answer clear and useful.
The most common questions are already organised below.
An order number helps us get straight to the point.
No generic scripts — just an answer matched to your question.
Frequently asked questions
How much is delivery and how long does it take?
Orders over EUR 100 qualify for free delivery. The exact shipping cost for smaller orders is shown in the cart and at checkout. Standard delivery usually takes 3–5 business days, while large furniture usually takes 5–10 business days. If a different timeframe is shown on the product page, the product-specific timeframe applies.
How can I track my parcel?
Once your order has been dispatched, you will receive tracking information. The tracking status may take a short time to update after the parcel is handed to the carrier.
Can I change or cancel my order?
Please contact us through the form as soon as possible and include your order number. We will try to make the requested change or cancellation, but this may no longer be possible once processing or shipping has started.
What should I do if my parcel is damaged?
Please inspect the packaging on delivery. If the parcel or product is damaged, take photos of the packaging, shipping label and product, then report the issue through the contact form as soon as possible and include your order number.
How do I return an item?
You can request a return within 30 days of receiving the item. It should be unused, complete, with tags and in its original packaging. The customer covers the return shipping cost. Contact us through the form before sending anything so we can provide the correct instructions and return address.
Which payment methods are available?
Orders placed on mykidss.com are paid in EUR. Available methods may include payment cards, PayPal, Klarna, Google Pay and Shop Pay. Availability depends on the destination, device, order value and payment provider; the final list is displayed at checkout.
Let’s talk.
Tell us what you need. If your message concerns an order, include the order number so we can respond more efficiently.
You don’t need to know who to ask.
Just tell us what you need. We’ll take it from there.