Returns & Refunds
At MyKidss, we accept returns under the conditions below.
- You can request a return within 30 days of receiving your item, unless the item was made to order or is otherwise excluded under the applicable return rules.
- Returned products must be unused, undamaged and include all original labels and packaging.
Returns in the EU
If you would like to make a return, please contact us at info@mykidss.com with your order number and the item you want to return.
We will provide the relevant return instructions and, where applicable, the return address or shipping guidance.
Return shipping costs are normally paid by the customer unless the product is defective, damaged, incorrect, or applicable law provides otherwise.
Returns in the United Kingdom
Please email info@mykidss.com with your order number and the item you want to return. We will provide the correct return address and further instructions.
Refunds
Once the returned item has been received and inspected, we will let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.
Exchanges
We handle exchanges as a return followed by a new order. If you need a different size or product, please return the original item and place a new order once the return has been accepted.
If you have any questions about returns or refunds, contact us at info@mykidss.com.