We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs are paid by the buyer.

To start a return, contact us at info@mykidss.com. We will then provide the return shipping address for eligible products.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@mykidss.com.

Damages and issues

Please inspect your order when you receive it and contact us promptly if the item is defective, damaged or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. These include custom products, such as special-order or personalised items, and personal care goods such as cosmetics. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

14-day European Union cooling-off period

Notwithstanding the above, if an item is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or rejected. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or card provider may also need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@mykidss.com.